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FAQ

Why have I not received my item(s)?

Shipping may take anywhere between 7-60 UK (normally 1-3 weeks) working days or even longer, depending on your location and the opening hours of your local post office. We do not offer tracking on our items.

** Due to high demand there is an extended waiting period for orders of an additional 10 working days ** 

If you order multiple items, they may come separate to ensure a quicker delivery.  

We do not ship to PO Box's

Sometimes it can take longer due to customs, we can not give any timescales for this.

Order processing

Shipping - O rder processing takes 2-3 working days.

These are the days it takes your order to be processed ready for shipping.


Who delivers my item(s)?

Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location, we use a non track service for free items.


What time are deliveries usually made?

Items are delivered depending on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)


What happens if no one is at home?

Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!


Where do you ship from?

We currently ship from our warehouse from Europe hence why sometimes our items take a little longer to reach you!


I messed up my delivery address, what do I do?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.


What about my billing address?

Billing addresses are currently non editable to prevent and minimise fraud from happening. Please note that all details entered and submitted to us are final.


Change of address after receiving confirmation of shipping

Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.

 

Import & Tax Charges

What happens if I am charged with import duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount of the duties and taxes fee is about 20% of the euro amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

The store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions, custom agents may delay delivery of some packages.


Can I still change my item after receiving the email confirmation?

Unfortunately, no. All items that have left our warehouse are final and not changeable.

 

Damaged Items

What do I do if I have received a damaged item?

If you have received a damaged item, please let us know immediately and you would be given a choice for us to re-ship you a replacement item.


Can I return a damaged item?

Unfortunately, we do not accept any returns for damaged items at this time. However, a reshipment option is available should you wish to avail this option.

**We are not responsible for any damages caused by wear and tear, submergence into water nor if the item does not fit due to sizing reasons


Others

Subscriptions

Do you subscribe me to any boxes?

No, all of our items are purchased one off and you will not be charged for anything else other than the item you have ordered.


Promotional Items

Why do you have some items on sale?

We have a strong belief that fitness accessories should be affordable. We often offer discounts item campaigns where you will pay less. We get value in cross-selling and hopefully having you come back to us in the future.


Emails & Notification

Unreceived Confirmation Email

If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.


Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.


Unable to view email properly

If you are unable to view the email from us properly, do get in touch and we will resend you the email.

How Can I Contact You?

Please email us at info@gymestic.com. Our customer service is open 24/7.

Why was my order canceled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again.

Customer Service

Any questions emailed to us and answered on our FAQ page will not be replied to, this cuts down on the amount of staff hours we need so we can continue to offer our products.

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